LAWC HOSTS ROUNDTABLE DISCUSSION ON THE CUSTOMER DISPUTE RESOLUTION SCHEME

Drew the participation of lawyers and legal experts in Qatar

The Centre for Law and Development (CLD) at LAWC recently hosted a roundtable discussion on the Customer Dispute Resolution Scheme (CDRS).

The CDRS is a free and efficient dispute resolution option for customers who have financial disagreements with firms that are authorized by the Qatar Financial Centre (QFC) and regulated by Qatar Financial Centre Regulatory Authority (QFCRA). Everything from rejected health insurance claims to unsatisfactory disclosure of investment risks or hidden fees can be referred to CDRS. Decisions handed down by the CDRS can be rejected by customers within 14 days making it essentially risk option for aggrieved consumers.

Having studied the CDRS closely for the last 12 months, CLD Section Head Law and Policy (Economic Diversification) and Assistant Professor Dr. Andrew Dahdal said: This session arises from the close relationship developed between the College of Law and QFCRA. The latter has been tremendously open and supportive of my research into the CDRS and this roundtable is the culmination of those efforts.

CLD organized the discussion in collaboration with QFCRA in the first of a series of roundtable events that CLD is hoping to host in the next 12 months. Mr. Abdulrahman Al Hail and Ms. Noora Al Buzwair from QFCRA presented an engaging and informative session. The discussion drew the participation of many of Qatar’s leading law firms including Badri and Salim El Meouchi LLP, K & L Gates, Dentons and Eversheds Sutherland. The exchange also provided lawyers and legal experts in Qatar with the opportunity to share their views on access to justice issues, dispute resolution options and regulatory oversight in QFC.

CLD Director and LAWC Associate Professor Dr. Jon Truby said: This roundtable session provided an invaluable opportunity for a productive collaboration between academia, industry and regulators. CLD is committed to being the bridge that brings together all strands in order to strengthen and develop law and legal frameworks in Qatar.

Source: Qatar University