The Ministry of Labour, represented by the Department of Qualifying Skills Development, has today organised the first field training sessions for female trainees of the Customer Service programme at Al Noor Center for the Blind, in cooperation with the Excellence Center for Training and Consultancy at the Doha Institute for Graduate Studies. This initiative enables trainees to apply the theoretical aspects of the programme in a practical, field-based manner.

The training course is part of the Ministry of Labour’s initiative to qualify the national workforce and prepare them for the private sector labour market, aligning with the Third National Development Strategy 2024-2030. This strategy aims to develop a highly skilled and competitive workforce capable of driving significant changes towards a more productive labour market.

During the course, the trainees were introduced to the systems and principles of customer service and the mechanisms and techniques employed at Al Noor Center for the Blind. They also a
ttended an applied session on strategies for communicating with customers in a sophisticated and distinctive manner.

The course featured practical and field-based applications of the latest customer service methods and communication skills for various societal groups. Furthermore, participants engaged in discussions with customer service experts, gaining valuable insights that enhanced their skills and better prepared them for the job market

Source: Qatar News Agency